The Coffee House, a leading cafe chain in Vietnam, held an ambitious goal of opening ten new stores every month. This rapid expansion faced a major challenge: fragmented construction management due to the lack of a centralized system. Progress reports via unofficial tools caused information loss, difficult control, and inconsistent finishing quality across branches.
Task
They required a specialized Project Management System (PMS) to centralize 100% of progress data, standardize daily reports in real-time, and integrate with their Oracle accounting system.
The solution was designed to solve the core challenges of controlling expansion speed and ensuring quality consistency, focusing on key pillars:
The system solved the centralization requirement by providing a single source of truth. It replaced fragmented reporting with daily, real-time supervision reports, enhancing control and transparency for management.
To ensure uniformity, an intuitive Gantt Chart interface was implemented to help stakeholders visualize progress and construction items over time. This supported overall control and simplified the review of estimates. The system automatically converts estimation information into a list of project items, allowing for a clear and visual comparison of incurred final settlement costs.
A key pillar of the solution was ecosystem integration. A dedicated Contractor Portal was successfully developed, allowing partners to participate in bidding and estimation, which strongly supported the evaluation of contractor quality. Crucially, the system was integrated with the company’s Oracle system to synchronize payment progress information, automating a critical financial workflow and eliminating manual data entry.
- By centralizing data, enforcing real-time reporting, and integrating the full financial and partner ecosystem, the solution delivered enhanced control and significantly minimized errors. This enabled the supervision team to standardize quality and process, creating a scalable foundation to accelerate sustainable store expansion.