Presotea, a leading fresh tea brand from Taiwan renowned for its unique high-pressure brewing process, has expanded aggressively in the Vietnamese market through a franchising model. With a core focus on service speed and the requirement for simplified Standard Operating Procedures (SOPs) across the entire chain, Presotea faced significant challenges in synchronizing data across multiple branches.
Task
The business needed a professional, integrated Point of Sale (POS) solution to accelerate order processing, ensure precise ingredient portion control, and provide real-time centralized management capabilities for the leadership team.
The solution focuses on digitizing front-counter and back-end processes, helping to standardize the customer experience and optimize operating costs.
- Core Modules: Point of Sale (POS), QR Code Ordering Menu, Table Management, and Kitchen Order System.
- Intuitive Interface: Designed for simplicity, allowing staff to handle complex customizations (sugar levels, ice levels, toppings) in just a few taps. This minimizes input errors and accelerates transaction times, meeting Presotea’s high-speed service standards.
- Recipe & Inventory Control: Features automated inventory deductions based on recipe-level costing immediately upon order completion. This ensures high accuracy in Cost of Goods Sold (COGS) management and triggers automatic low-stock alerts for branches.
- Centralized Chain Management: All transaction, inventory, and revenue data from franchised stores are synchronized to a cloud platform. This allows Presotea leadership to monitor business performance and update menus or promotional policies across the entire chain from a single interface.
- Seamless Integration: The system is integrated with popular e-wallets in Vietnam and is ready to link with Loyalty Programs to drive sales and enhance customer retention.
- We do not just provide software; we deliver a digital ecosystem that helps Presotea maintain consistency in service quality and management across all franchise locations. The flexible and scalable POS system has standardized service workflows to international standards, enabling new stores to set up operations rapidly.
- This solution has equipped Presotea with a stable operational foundation, significantly reducing errors in the ordering and brewing process. It provides real-time data for faster decision-making regarding inventory and sales performance. Precise ingredient control and centralized management have laid a solid foundation for the brand’s future franchise expansion in Vietnam.